As a Technical Support Advisor, you will:
*Respond to inbound customer requests, document relevant case information
*Ensure excellent customer satisfaction
*Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
*Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
*Collaborate with other technicians to resolve or properly close help tickets
*Manage an individual ticket queue
*Responsible to follow the direction of the management and provide feedback
