German Technical Support Specialist

  • Job Reference: SearchEngineHHI
  • Date Posted: 12 January 2021
  • Recruiter: Headhunt International
  • Location: Portugal
  • Salary: €1,000 to €1,300 Per Month
  • Bonus/Benefits: Meal Allowance
  • Sector: Call Centre / Customer Service, Multilingual
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

As a Technical Support Advisor, you will:
*Respond to inbound customer requests, document relevant case information
*Ensure excellent customer satisfaction
*Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
*Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
*Collaborate with other technicians to resolve or properly close help tickets
*Manage an individual ticket queue
*Responsible to follow the direction of the management and provide feedback