WORK FROM HOME.
We are looking for a German Customer Support Specialist to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
What we expect from you:
* Receiving or making calls from or to customers.
* Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
* Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
* Responding efficiently to customers and creating a positive experience.
* Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
* Joining a team of Customer Support Specialists and building a positive relationship of teamwork, trust, and excellence.
* Understanding and using the required software, reports, tools, and metrics.
* Transferring and escalating the calls to the appropriate department if needed, such as sales.
* Participating in training and striving to increase and improve existing skills.
* Adhering to all company policies and procedures.
The ideal Customer Support Specialist will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.
* Fluent in German and in English.
* High School Diploma or equivalent experience.
* Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
* Proficiency with computers, especially with regards to CRM software.
* Ability to resolve conflict and diffuse tension.
* Strong time management skills.
* Being able to speak more than one language fluently would be highly advantageous.
Apply now and send your CV to firstname.lastname@example.org
Keywords: German, Germany, Greece, Customer Support, Customer Care, Athens, CS, work in Greece, Visa sponsor, Visa support