Italian Customer Service airline company

Requirements:
– Fluency in Italian and English and excellent communication skills in written and spoken
form.
– Prior experience in customer support or a related role is preferred.
– Strong problem-solving abilities and the capacity to remain calm under pressure.
– Proficiency in using customer support software and tools.
– Adaptability to work in a dynamic, fast-paced environment.
– Exceptional interpersonal skills and a genuine passion for helping others.

– Key Responsibilities:

1. Agent will be expected to identify all the relevant info regarding destinations, customers’ vaccination statuses, exceptions…
2. Agent will be expected to provide the correct COVID procedure and the relevant documents required for the passenger / itinerary.

1. Agent will be expected to understand all the fare rules regarding changes, mostly penalty fees and repricing of the ticket.
2. Agent will be expected to inform correctly the customer, change the itinerary accordingly and reissue the ticket, collecting the price difference (if any)

1. Agent will be expected to show empathy with customers’ need and proceed to book the required assistance. He needs also to ensure that all the documentation required for the service is correctly sent and attached to the case.
2. Agent will be expected to inform all relevant partners (airport, flight attendants…) regarding the customers’ situation.

1. Agent will be expected to understand fare rules and identify if the refund is possible according to terms and conditions. He needs also to manually calculate penalty fees if the apply. 2. Agent will take the necessary actions to arrange the Return
3. Agent will need to explain to the customer why the rules apply and educate him to always check before he books.

Application Process:

If you’re excited about this position and about making a difference, please submit your resume and a detailing your relevant experience and language skills. In your cover letter, please mention your proficiency in each language and provide examples of how you’ve demonstrated exceptional customer service skills.
At Head Hunt International we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
For a friendly chat regarding this position please send your CV to Dagmar at: dc@headhuntinternational.com or let’s talk or chat on Whatsapp on: + 39 (0)339 5445332