Technical Support Manager - Top IT Support Role Dublin
At Head Hunt we are proud to work with one of the world's most exciting tech companies.
They have trusted us to identify a key player in the organisation, a storage engineering professional who will manage their technical support function.
The team in Dublin come from various backgrounds and thrive off of challenging the norm. This cross pollination of backgrounds led to numerous ground breaking ideas and has helped build one of the most reliable and easy to use storage systems in the industry. The client strive to hire the best and brightest people, who excel in a cutting edge, fast paced, collaborative and transparent environment. They are seeking enthusiastic individuals to solve real world problems while having fun along the way.
The client provide a differentiated customer support experience They are seeking an experienced manager for their newly establish Command Center in Dublin. In this role you will lead and scale a team of proactive support engineers, monitoring customer arrays 24x7. You will document and train individual functions within the team. The goal of this organisation is to be the front-line helping our customers solve problems quickly, efficiently, and also upgrading customer arrays to the latest code. This team is truly proactive; the majority of customer communication will be Support recommending how they can help the customer use their arrays more efficiently.
This position is ideal for strong IT Technical Support Manager looking to take the next step in their career and work in a fast-paced, entrepreneurial culture.
What You Bring To The Team:
Minimum 5-7 years of experience in customer-facing, technical support work
At least 3 years of management experience
Management experience in a NOC (Network Operations Center) strongly preferred
Proven ability to resolve customer problems, complaints and issues utilizing appropriate internal and external resources
Proven technical troubleshooting and fault isolation skills in a multi-platform-system-vendor environment
Current experience in supporting both hardware and software products, and triaging issues and escalating them to either the hardware or software groups
ITIL foundation training and certification (a plus)
Hands on knowledge in operating systems (VMware, Solaris, LINUX, Windows) with emphasis on OS tuning for SANs.
Prior support experience at storage related company desired
Knowledge of Fibre Channel, IP networking/iSCSI
Development background a huge plus
The companies culture is fun and vibrant and the working conditions in their South side offices are second to none. This is the role that should get your attention even if you are already content in your current position, the company and opportunity is a once in a lifetime chance to work in the fastest growing tech company at this time.
Please call Ashling on (01) 418 8102 for more information or email your CV to email@example.com