Storage Escalation Engineer -Dublin - Top Technical Support Job

  • Job Reference: MPZ 169420
  • Date Posted: 29 November 2016
  • Recruiter: Headhunt International
  • Location: Dublin
  • Salary: 50,000 to €80,000
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Duration: Ongoing
  • Work Hours: Full Time

Job Description

Storage Escalation Engineer - Top Job - Dublin!

Are you passionate about technology?

Do you want to work for a company with limitless potential?

We are looking to recruit Storage Support Engineers (Level 2) on behalf of a major IT company looking to expand their Storage Team in their new Dublin office.

We are extremely excited to be working with one of the fastest track companies in the world right now, a company created with passion for storage technology that the who's who of industry are partnering with!

Its a chance to join a company at their high growth stage whilst they are still developing and position yourself as an industry expert.

The job in itself :

We are looking for Support Escalation Engineers to join our clients Support Team in brand new offices opening right here in Dublin, Ireland. You will be working on the most complex and challenging customer and partner issues and its the last step in Support before an issue gets escalated to Development.

On a daily basis you will:

Resolve escalated service requests
Own and track customer issues record, track, and resolve in a timely manner using our ticket tracking system
Mentor 2nd level engineers who escalated the ticket
Provide on-call support 24 x 7

The ideal candidate will have:

Minimum 5 years of experience in technical support work
Support experience at storage related company is desired
Strong technical troubleshooting and fault isolation n a multi-platform-system-vendor environment
Knowledge of operating systems such as VMware, Solaris, LINUX, and Windows with emphasis on OS tuning for SAN's
Understanding of Fiber Channel, IP networking/iSCSI
Development background a plus

For immediate interview please email CV to: