Norwegian Technical Support - Athens, Greece

  • Job Reference: ML 169863
  • Date Posted: 14 November 2017
  • Recruiter: Headhunt International
  • Location: Greece
  • Salary: 18,000 to €20,000
  • Sector: Call Centre / Customer Service, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Norwegian Customer Service/ Norwegian Technical Support

Location: Athens, Greece



What would you do
-Receive inbound calls, E mails and Chats from consumers requiring product support
-Maintain, analyse, troubleshoot and attempt repair of all products
-Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions
-Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved
-Speak clearly and inform accordingly the consumers
-Manage the length of the calls ensuring minimum consumer inconvenience
-Stay current with system information, changes and updates

What we are looking for
-Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
-Clear communication and soft skills (written + verbal)
-Strong tech skills and familiarity with new technologies
-Capability of handling demanding clients and stressful situations
-Readiness to work in a fast paced environment
-Demonstrate an efficient communication and politeness during the call
-Effective listening skills
-Knowledge Retention + Attention to Detail

Please send your CV to ml@headhuntinternational.com or call Anna on (+353 1) 41 88 119 for further information.