NEW BUSINESS ADMINISTRATOR German
The successful candidate will provide high quality customer service that consistently achieves predetermined turnaround and quality standards, in order to satisfy the requirements of the Life Assurance business in the German market.
Duties & Responsibilities
To carry out the principal new business functions across all products - input, requesting missing information, pipeline management, post assigned to you as per the business needs. You will need to be able to react positively to ever-changing business demands
To ensure accuracy in all written correspondence to clients and brokers and to ensure systems are accurate
Providing excellent customer service in contacting brokers and broker consultants to solve problems swiftly and to avoid unnecessary delays.
On an ongoing basis to familiarise yourself and keep updated on all technical aspects of the job IE. products, procedures, compliance and legal issues
To attend and participate in all training sessions organised on your behalf.
Once gained sufficient experience, you may be required to help in the training of newer team members.
Identify, put forward and discuss any ideas that may lead to the improvement of New Business processes and procedures
To build positive and professional working relationships with other teams closely linked to the New Business Department, Customer Services, Underwriting and Policy Alterations.
Complaint handling within guidelines and service standards
Fluent written and spoken German language skills
Office administration experience
Word Processing (MS Word, MS Excel and e-mail) experience
Excellent organisational skills
Ability to prioritise
Ability to work on own initiative
Good team player
Enthusiasm & Commitment
Financial Services or specifically Life Assurance experience
Please send us your CV to firstname.lastname@example.org or call Enda Connolly on 00353 41 88 193 or 00353 83 048 99 77 for more information