Italian Customer Service

  • Job Reference: ML 163300
  • Date Posted: 12 June 2018
  • Recruiter: Headhunt International
  • Location: Greece
  • Salary: £1,045 to £1,245
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Work Hours: Full Time

Job Description

Our Client was Established in 1989, the very first company to introduce contact centre outsourcing provision in Greece and by far the largest in the local market. It started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 markets in 35 languages & dialects and employing nearly 4,500 people from 91 nationalities.

Role: Italian Customer Service or Italian Technical Support
Location: Athens, Greece
Bonus': 100.00€-200.00€
Relocation package: Flight ticket given (within EU), taxi from airport, 2 weeks hotel accommodation (breakfast included)
Salary: 1045.00€ (14 salaries yearly) every 6 months you receive an extra salary
Other great benefits as well !

What would you do
-Receive inbound calls, E mails and Chats from consumers requiring product support
-Maintain, analyse, troubleshoot and attempt repair of all products
-Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions
-Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved
-Speak clearly and inform accordingly the consumers
-Manage the length of the calls ensuring minimum consumer inconvenience
-Stay current with system information, changes and updates

What we are looking for
-Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
-Clear communication and soft skills (written + verbal)
-Strong tech skills and familiarity with new technologies
-Capability of handling demanding clients and stressful situations
-Readiness to work in a fast paced environment
-Demonstrate an efficient communication and politeness during the call
-Effective listening skills
-Knowledge Retention + Attention to Detail

Please send your CV to Ml@headhuntinternational.com for an immediate call about the role, or call Claudia on (+353 1) 41 88 139 or Anna F (+353 1) 41 88 119 for further information.

Our placement services are free to all candidates