Hebrew Customer Services Jobs in Athens, Greece
This global leader in Customer Contact Management Solutions and Services in the multilingual sector delivers multi-channel support to their clients across Europe.
The company is expanding and hiring now!
What would you do
-Receive inbound calls, E mails and Chats from consumers requiring product support
-Maintain, analyse, troubleshoot and attempt repair of all products
-Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions
-Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved
-Speak clearly and inform accordingly the consumers
-Manage the length of the calls ensuring minimum consumer inconvenience
-Stay current with system information, changes and updates
What we are looking for
-Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
-Clear communication and soft skills (written + verbal)
-Strong tech skills and familiarity with new technologies
-Capability of handling demanding clients and stressful situations
-Readiness to work in a fast paced environment
-Demonstrate an efficient communication and politeness during the call
-Effective listening skills
-Knowledge Retention + Attention to Detail
For immediate interview please email your CV to firstname.lastname@example.org or call Claudia on (+353 1) 41 88 139 for further information.