Front Office Manager

  • Job Reference: RET173949
  • Date Posted: 17 May 2018
  • Recruiter: Headhunt International
  • Location: Kildare
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

In partnership with its Client Headhunt International are looking to recruit a driven and passionate Front Office Manager to join a Boutique Hotel chain in Kildare. The role is a 42.5 hour 5/7 position. Must be flexible to work evenings and weekends.

Responsibilities:

Main Duties:

-Managing a team of 3 reception staff
-Overall Management of the Front Desk and Back office Administration
-Ensuring guests receive excellent customer service from the front desk at all times
-Reviewing/Compiling SOP's for the Front Office Dept.
-Staff Training
-Staff Appraisals
-Daily Management of Hotel & 3rd Party Websites (rates, availability etc.)
-Management of Group Reservations in conjunction with Sales dept.
-Debtors Management
-Working in conjunction with hotel Sales Team and Group Revenue Manager
-Duty Management Shifts
-Attend HOD and Sales Meetings
-Providing back up to the reception team for Lunch and Holiday cover.
-The full-time position could involve the Front of Manager working 1 to 2 reception shifts per week.

Requirements:

-A minimum of 2 year's experience in a similar role within a 3/4* hotel is essential.
-Must be fluent in the English Language both written and spoken.
-Working knowledge of any hotel PMS is essential
-Must be enthusiastic and a quick learner.
-Must be able to multi-task and be willing to help out where required in all areas of the -property.
-Excellent customer care skills
-Excellent communications skills.
-Excellent people skills.
-Professional presentation is essential
-Must be able to work as part of a team and on own initiative.
-Must be computer literate i.e. word & excel.
-First Aid Trained (desirable but not essential)
-Must be available to work a combination of shifts. (early shifts 7.30am-4pm and late shifts 3.30pm-11.30pm)


All applications will be treated with the strictest of confidence. However, due to the large volume of applications anticipated, only successful applicants will be contacted.
To apply or for further information please contact Gary Morrison on 01 4188126 or email with your updated CV in word to gm@headhuntinternational.com