Our Client was Established in 1989, the very first company to introduce contact center outsourcing provision in Greece and by far the largest in the local market. It started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 markets in 35 languages & dialects and employing nearly 4,500 people from 91 nationalities.
Role: Czech or Slovak Customer Service or Slovak Technical Support
Location: Athens, Greece
Bonus': 100.00€-200.00€ (15 Bonus' yearly)
Relocation package: Flight ticket given (within EU), taxi from airport, 2 weeks hotel accommodation (breakfast included)
Salary: 1045.00€ (14 salaries yearly) every 6 months you receive an extra salary
Other great benefits as well that adds on to your monthly salary !
What would you do
-Receive inbound calls, E mails and Chats from consumers requiring product support
-Maintain, analyse, troubleshoot and attempt repair of all products
-Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions
-Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved
-Speak clearly and inform accordingly the consumers
-Manage the length of the calls ensuring minimum consumer inconvenience
-Stay current with system information, changes and updates
What we are looking for
-Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
-Clear communication and soft skills (written + verbal)
-Strong tech skills and familiarity with new technologies
-Capability of handling demanding clients and stressful situations
-Readiness to work in a fast paced environment
-Demonstrate an efficient communication and politeness during the call
-Effective listening skills
-Knowledge Retention + Attention to Detail
Please email CV for immediate telephone interview: firstname.lastname@example.org
or Anna F (+353 1) 41 88 119 for further information.
Our placement services are free to all candidates