Aviation Account Manager
Our Client are one of the worlds most iconic companies that supply the Aviation and leasing world with high class products and services.
They now seek to recruit an account manager to manage the relationship of their customer accounts and maintain sole responsibility and accountability for protecting and growing these assigned accounts.
As the single point of contact, responsibility, and accountability for assigned accounts within the business unit provide day-to-day support by handling customer enquiries and issues, coordinating order entry and fulfillment process, and proactively communicating with customers to ensure satisfaction.
Identify and transition opportunities for new or expanded business based on explicit needs in assigned accounts to sales team, and partner with sales team to engage, pursue, and win new business with existing customers
Establish and manage day-to-day relationships with applicable levels of assigned accounts when possible, including the focus of receptivity, dissatisfaction, and power when applicable
Develop and execute tactical plans to assure protection and growth of assigned accounts
Document all relevant customer information, voice of customer, and tactical plans in CRM software, present customer, voice and plan reviews as required to leadership and other internal stakeholders, and track and communicate progress of customer requests and concerns
Identify problems/implications in assigned/relevant areas of assigned accounts and develop the resulting implied needs into explicit needs
Assure protection of existing revenue by planning and closing the renewal of expiring, out-dated, or under-priced contracts
Serve assigned accounts as the initial point of contact and reference for the entire portfolio, providing general consultation, information, presentations, and conducting meetings as required, identifying requirements to bring in other SMEs, and ensuring customer receives appropriate communications on new, enhanced, or sun setting services
May include travel
Degree education and typically 3 or more years' related work experience or an equivalent combination of education and experience.
Knowledge and Skills:
Makes use of and applies job practices, techniques, standards, principles, and concepts.
Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies, procedures, and practices for guidance.
Works under general supervision. Products are reviewed for sound judgment and overall adequacy and accuracy.
Contributes to the completion of organizational projects and goals.
Interacts primarily with internal personnel and external customers. Represents the organization on specific projects.
Please send your CV to firstname.lastname@example.org or call Ashling on 014188102.